FAQS

FAQs

We are here to help you

NOTE:

Please double-check all the information you've provided before placing your order to avoid any delivery issues or potential losses. Note that we cannot be held responsible for parcels that are lost or undelivered due to incorrect address details or if you have moved from the address provided.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a variety of payment methods, including credit/debit cards, Apple Pay, and Google Pay.

HOW SECURE IS MY PERSONAL INFORMATION?

BH HOME STORE adheres to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We offer FREE Shipping worldwide!

DO YOU SHIP INTERNATIONALLY?

Estimated Shipping Time:

We provide international express shipping for faster delivery takes to:  Worldwide 10 - 20 business working days to arrive

All orders will be dispatched from our warehouse within 1 - 3 business days.

 

HOW LONG DOES SHIPPING TAKE?

Estimated Shipping Time:

We provide international express shipping for faster delivery takes to: United StatesCanada,
AustraliaNew Zealand, 6 - 10 business working days.

United Kingdom,Europe 4 - 7 business working days.

  • The United Arab EmiratesSaudi Arabia, QatarOman, Kuwait 5 - 8 business days.

And to: Worldwide 10 - 20 business working days to arrive

All orders will be dispatched from our warehouse within 1 - 3 business days.

HOW DO I KNOW IF MY ORDER HAVE BEEN SHIPPED OUT?

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.

You can check our online order tracking page.kindlyclick on this link here.

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

All items are subject to a handling period before they are dispatched.

99% of orders leave the warehouse within 1-3 days of payment.

We will notify you by email when your items have been shipped.

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET?

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

If for any reason whatsoever your items do not arrive within 30 business days from the purchase date, please contact: support@bhhomestore.com

HOW IS THE PACKAGE BEING DELIVERED?

This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.

Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.

WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?

If you have received a damaged or faulty product from BH HOME STORE, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).kindly you can use our Return Portal Click here.

I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?

If this happens to you, email us at support@bhhomestore.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care, and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.

CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service at: support@bhhomestore.com as soon as possible after you've placed your order and we might be able to take care of it.

CAN I MODIFY OR CANSEI MY ORDER AFTER IS HASE BEEN PLACED?

Yes, you can make changes or cancel your order within 24 hours of placing it. Please contact our support team at: support@bhhomestore.com for assistance.

MY TRACKING NUMBER IS NOT WORKING?

All our orders have a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at support@bhhomestore.com in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!

Please make sure you've inserted your code right, best way to do this is by using copy & paste.

IF I'M HAVING TROUBLE COMPLETING MY ORDER. CAN YOU ASSIST ME?

Certainly! Reach out to our support team at: Certainly! Reach out to our support team at: support@bhhomestore.com , and we'll guide you through the ordering process step by step.